Gramo Support
Gramo is made by a small team, and a person reads every email.
Get in touch
Email [email protected]. Tell us the email address you sign in with and what’s going on, and we’ll get back to you.
Signing in
- The code didn’t arrive. Check your spam folder. Codes are good for ten minutes, and asking for a new code replaces the old one.
- You changed phones. Install the Gramo app and sign in with the same email address. Your Pods and settings are kept with your account.
Messages and Pods
- Delete a message: tap it in the app and delete it. It’s removed from every Gramo and every phone in the Pod.
- Remove a Gramo from a Pod: do it in the app. The Gramo stops sending and receiving straight away.
- Keep a message: messages delete themselves 30 days after they’re sent. Gramo is not an archive, so save anything you want to keep before then.
Deleting your account
In the app, go to Settings, then Delete account.
You can also delete your account without the app. Email [email protected] from the address you sign in with. The Privacy Policy explains exactly what we delete.